We strive to ensure you love your Eillowmarket hardware. If you need to return or exchange an item, please review the guidelines below. Policies may vary by dealer; always confirm details with your place of purchase.

Eligibility

• Returns are typically accepted within 30 days of delivery with proof of purchase.
• Items must be unused, undamaged, and in original packaging with all components.
• Custom-assembled or finish-specific products may be non-returnable.

How to Start a Return

• Contact your dealer for an RMA and instructions.
• Pack items securely to prevent damage during transit.
• Include all interior/exterior trim, screws, latches and documentation.

Refunds & Exchanges

• Refunds are issued to the original payment method after inspection.
• Exchanges are subject to inventory and current lead times.
• Shipping fees are non-refundable unless the return is due to a defect or error.

For assistance, please contact us or consult your dealer directly.